Privacy Policy

Last Updated: 05/06/2025

1. Introduction

Worcester Douglas Ltd (“Company,” “we,” “us,” or “our”) operates Hotbell (“Service”). This Privacy Policy outlines how we collect, use, and protect personal data in accordance with UK data protection laws.

 

2. Information We Collect

We may collect the following personal data:

  • Identity Data: Name, email address, business details
  • Technical Data: IP address, device details, cookies
  • Usage Data: How you interact with our Service
  • Financial Data: Payment details when processing transactions

 

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: To provide our Service
  • Legal obligation: Compliance with applicable laws
  • Legitimate interests: Improving our Service and security
  • Consent: When required (e.g., marketing communications)

 

4. How We Use Your Data

We use personal data to:

  • Provide, maintain, and improve our Service
  • Process payments and transactions
  • Communicate with users
  • Ensure security and fraud prevention
  • Comply with regulatory requirements

 

5. Data Sharing

We only share data when necessary and in compliance with UK GDPR, including:

  • Service providers: Payment processors, hosting services
  • Regulatory authorities: If required by law
  • Business transfers: In case of merger or acquisition

 

6. International Data Transfers

If we transfer personal data outside the UK, we ensure adequate safeguards are in place, such as UK GDPR-compliant Standard Contractual Clauses.

 

7. Data Retention & Security

We retain personal data as long as needed for legal and business purposes. Our security measures prevent unauthorised access.

 

8. Your Rights Under UK GDPR

You have the right to:

  • Access, correct, or delete personal data
  • Object to processing and withdraw consent
  • Request data portability
  • Complain to the UK Information Commissioner’s Office (ICO)

 

9. Cookies & Tracking

We use cookies for analytics and functionality. You can adjust cookie settings in your browser.

 

10.Changes to This Policy

We may update this policy periodically. Changes will be communicated via email or website updates.

  1. Contact Us

If you have questions, contact us at admin@hotbell.net.